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Pharmacy inspections

Inspection reports and learning from inspections

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Touchwood Pharmacy (9010288) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.1

The pharmacy doesn’t adequately identify and manage the risks associated with its prescribing service. And it doesn’t have all the procedures it needs to help make sure its prescribers are working safely.

The pharmacy will conduct a root and branch analysis of the prescribing service. Systems and processes will be implemented to ensure all the prescribers are working in a safe and effective manner.

29/12/2021 17/02/2022
1.2

The pharmacy doesn’t carry out audits of its prescribing service. And it can’t show how it consistently reviews and monitors the safety and quality of its prescribing service.

The pharmacy will implement regular audits which will show how the pharmacy reviews and monitors the prescribing service.

24/02/2022 17/02/2022
3.1

The pharmacy’s website allows people to choose a prescription-only medicine (POM) before beginning a consultation with a prescriber.

The site will be changed so that people will not be able to select a POM before a consultation.

24/02/2022
4.2

The pharmacy doesn’t always provide its prescribing service safely. And its prescribing policies don’t help its prescribers deliver a consistent prescribing service in line with relevant clinical guidelines. So, people using this service could be put at risk.

The pharmacy will conduct a root and branch analysis of the prescribing service. Systems and processes will be implemented to ensure all the prescribers are working in a safe and effective manner.

29/12/2021 17/02/2022