| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 4.3 | The pharmacy sends out medicines which require cold storage to people living in the UK and abroad. But it cannot provide sufficient assurances that the medicines are always kept at the right temperature during transit. |
The pharmacy will give assurances and evidence to show all cold chain products are maintained at appropriate temperatures whilst in transit. |
21/06/2023 | 12/07/2023 |
| 4.2 | The pharmacy cannot show it always completes all the necessary checks before its prescribers issue prescriptions. And it has an inconsistent approach to prescribing meaning there’s a risk of variation in prescribing decisions. The pharmacy doesn’t always share information with a person’s regular doctor or prescriber for medicines which could be misused by vulnerable people. Its prescribers sometimes prescribe weight-loss treatments based on an online questionnaire only. And some of its questionnaires used by people seeking repeat medicines don’t adequately rule out illnesses or conditions where a face-to-face assessment would be more appropriate, such as acute urinary retention or a urinary tract infection. |
The pharmacy will review checks which are conducted before a prescriber issues a prescription to ensure all the guidance is being followed. The pharmacy will review the consistency of its prescribing to minimise variation in prescribing decisions. The pharmacy will review its information sharing policy for medicines which are liable to misuse by vulnerable people. |
21/06/2023 | 12/07/2023 |
Pharmacy inspections
Inspection reports and learning from inspections