Inspection outcome: Standards met
Last inspection: 17/10/2023
Pharmacy context
This community pharmacy is located in a small parade of shops on a main road in a residential area of Wolverhampton. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy dispenses NHS and private prescriptions, and it sells a range of over-the-counter medicines. It supplies a number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. And it offers additional services including blood pressure checks and a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. It keeps people’s private information safe and maintains the records it needs to by law. But some records have information missing, so team members may not always be able to show what has happened in the event of a query. Team members understand their roles, but they do not always record their mistakes, so they may miss some opportunities to learn and improve.
Principle 2. Staff
Pharmacy team members are trained for the jobs that they do. They feel comfortable to raise concerns and provide feedback to the pharmcist. But they have limited access to structured ongoing learning and development, so the pharmacy may not always be able to show how team members keep their knowledge up to date.
Principle 3. Premises
The pharmacy provides a professional environment for healthcare services. It is clean, tidy and well maintained. The pharmacy has a consultation room, so people can speak to team members in private.
Principle 4. Services, including medicines management
The pharmacy’s services are generally well organised, so people receive appropriate care. But the pharmacy does not routinely identify prescriptions for high-risk medicines. So, team members may miss some opportunities to provide additional counselling. The pharmacy gets its medicines from licensed suppliers, and it has some systems in place to help ensure that medicines are fit for supply. But records of this are not always kept, so the pharmacy may not always be able to demonstrate that medicines are suitably stored.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the services it provides. Team members use the equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |