Inspection outcome: Standards met
Last inspection: 14/11/2024
Pharmacy context
This is a community pharmacy situated in the town centre of St Helens, in Merseyside. The pharmacy dispenses NHS prescriptions and offers NHS services such as a minor ailment service and emergency hormonal contraception. The pharmacy also dispenses private prescriptions, some of which are for aesthetic treatments and products sold through its website. And it has an on‐site private clinic service provided by a pharmacist independent prescriber to treat some minor conditions. The pharmacy supplies medicines in multi‐compartment compliance packs for some people to help them take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help the team work effectively and written risk assessments have been completed for all the private services it provides. Team members make records of dispensing mistakes and take steps to learn from them and to make the pharmacy's services safer. The pharmacy largely keeps most of the records that are needed by law. The pharmacy has processes available which team members follow to keep vulnerable people safe and protect confidential information.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team complete some additional training to help them keep their knowledge up to date.
Principle 3. Premises
The pharmacy premises are clean and tidy and suitable for the services provided. A consultation room is available so people using the pharmacy can have a private conversation with its team members.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely. The pharmacy gets its medicines from licensed suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |