Pharmacy context
This is a community
pharmacy situated in the town centre of St Helens, in Merseyside. The pharmacy
dispenses NHS prescriptions and offers NHS services such as a minor ailment
service and emergency hormonal contraception. The pharmacy also dispenses private
prescriptions, some of which are for aesthetic treatments and products sold
through its website. And it has an on-site private clinic service provided by a
pharmacist independent prescriber to treat some minor conditions. The pharmacy
supplies medicines in multi-compartment compliance packs for some people to
help them take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures
to help the team work effectively. But the procedures are not always followed.
The pharmacy does not have written risk assessments for all the private
services it provides. So, it cannot show how it is managing risks to provide
its services safely. Team members do not always make records of dispensing
mistakes, and this could make it harder for them to learn from them and to make
the pharmacy's services safer.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team complete some additional training to help them keep their knowledge up to date.
Principle 3. Premises
The pharmacy premises are clean and tidy and suitable for the services provided. A consultation room is available so people using the pharmacy can have a private conversation with its team members.
Principle 4. Services, including medicines management
The pharmacy does not
always obtain enough information to help make sure that the aesthetic treatments
it supplies are being prescribed and administered safely. The pharmacy gets its
medicines from licensed suppliers and stores them properly. It responds
appropriately to drug alerts and product recalls. This helps make sure that its
medicines and devices are safe for people to use.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.