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Pharmacy inspections

Inspection reports and learning from inspections

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Millennium Pharmacy (9011768)

Inspection outcome: Standards not all met

Last inspection: 17/04/2024

Improvement action plan

 

Pharmacy context

This is a community pharmacy situated in the town centre of St Helens, in Merseyside. The pharmacy dispenses NHS prescriptions and offers NHS services such as a minor ailment service and emergency hormonal contraception. The pharmacy also dispenses private prescriptions, some of which are for aesthetic treatments and products sold through its website. And it has an on-site private clinic service provided by a pharmacist independent prescriber to treat some minor conditions. The pharmacy supplies medicines in multi-compartment compliance packs for some people to help them take their medicines at the right time.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy has written procedures to help the team work effectively. But the procedures are not always followed. The pharmacy does not have written risk assessments for all the private services it provides. So, it cannot show how it is managing risks to provide its services safely. Team members do not always make records of dispensing mistakes, and this could make it harder for them to learn from them and to make the pharmacy's services safer.

Principle 2. Staff

Standards met

There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team complete some additional training to help them keep their knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy premises are clean and tidy and suitable for the services provided. A consultation room is available so people using the pharmacy can have a private conversation with its team members.

Principle 4. Services, including medicines management

Standards not all met

The pharmacy does not always obtain enough information to help make sure that the aesthetic treatments it supplies are being prescribed and administered safely. The pharmacy gets its medicines from licensed suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.

Pharmacy details

29-31 Shaw Street
St. Helens
WA101DG
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.