Inspection outcome: Standards met
Last inspection: 11/08/2020
Pharmacy context
This is a community pharmacy on a high street in a small town. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers the NHS smoking cessation service. The pharmacy owner changed around six weeks ago, and there is a new pharmacy manager.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks, including those related to COVID-19 infection. The pharmacy team members follow written processes for all services to ensure they are safe. They record mistakes to learn from them. The pharmacy keeps all the records that it needs to by law and keeps people’s private information safe. Team members know how to protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to safely provide its services. Team members are appropriately qualified for their roles or are undertaking relevant courses. They know how to raise concerns if they have them. And they can discuss their mistakes and learn from them.
Principle 3. Premises
The pharmacy is safe and suitable for its services and there is a planned modernisation. The pharmacy protects people’s privacy. It is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can use its services. The team provides the pharmacy’s services safely. Team members support people by providing them with information and advice to help them use their medicines safely. They provide extra written information to people taking higher-risk medicines. The pharmacy gets its medicines from reputable sources, stores them properly and makes sure that they are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to deliver its services. Team members use them in a way that protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |