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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1036268)

Inspection outcome: Standards met

Last inspection: 17/08/2020

Pharmacy context

This is a busy community pharmacy on a main road in St Leonards-on-sea. The pharmacy mainly dispenses NHS prescriptions. It dispenses medications into multi-compartment compliance packs for people in their own homes who need help managing their medicines. And also supplies these packs to some care homes. People can ask to have their blood pressure checked, and the pharmacy offers the Medicines Use Review service. The inspection was undertaken during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy appropriately identifies and manages the risks associated with its services. It is good at recording and learning from dispensing mistakes. It regularly reviews them, identifies patterns, and shares the learning with team members. Team members have clear roles and responsibilities. And they know how to protect vulnerable people. The pharmacy largely keeps the records it needs to by law, to show that its medicines have been supplied safely and legally. People using the pharmacy can provide feedback and raise concerns.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services safely, and they do the right training for their roles. Staff have clearly worked hard since the previous inspection to make improvements, and as a result the pharmacy is notably more organised and efficient. Team members do ongoing training to help keep their knowledge and skills up to date. And they feel comfortable about raising any concerns.

Principle 3. Premises

Standards met

The premises are clean, tidy, and suitable to provide the pharmacy’s services safely. People can have a conversation with a team member in a private area. The premises are secure from unauthorised access.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely and people can access them easily. Team members take the right action when safety alerts are received, to ensure that people get medicines and medical devices that are safe to use. The pharmacy gets its stock from reputable sources and stores it properly. It dispenses medicines into multi-compartment compliance packs safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment in a way which helps protect people’s personal information.

Pharmacy details

128 Battle Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards