| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.7 | The pharmacy does not always protect people’s personal information properly. It stores its bags of dispensed medicines in a way that other people using the pharmacy can see people's personal details. |
A full review of the prescription storage area and any changes necessary to ensure that patient details cannot be seen by other customers. This could potentially include the use of translucent totes on the shelves to hold the dispensed prescription bags. |
25/07/2022 | 10/08/2022 |
| 1.6 | The pharmacy does not always keep all the records it needs to by law. It has not kept its private prescription records up to date since March 2022. |
New prescription book to be started and all private prescriptions to be entered as they are dispensed to patients. All entries to have full details including date of prescription and date of dispensing. All prescriptions from March 2022 will be entered into the private register to ensure all are recorded appropriately. |
25/07/2022 | 10/08/2022 |
| 2.1 | The pharmacy does not have enough staff to manage its workload effectively. It is behind on dispensing and other necessary tasks are not being done. |
Actively recruit a regular pharmacist (previous regular pharmacist is due to return to the business 2 days a week as maternity leave is almost finished). Provide support from colleagues in neighbouring pharmacies (as appropriate) to ensure the pharmacy have adequate colleague levels to manage their workload safely and effectively, and to clear any backlog of work. Pharmacy manager is due back to pharmacy as current secondment role will finish by end of July. (Locum dispenser to cover in the interim for 5 days a week). Review of staffing profile to highlight potential gaps and ensure adequate cover across opening hours of branch. A colleague will be working extra hours each week so that processes such as CD balance checks and SaferCare can be completed. Once review completed, a colleague rota to be created. |
08/08/2022 | 10/08/2022 |
| 3.1 | The pharmacy does not ensure that all areas are safe for people to use. There are tripping hazards and not all controlled drugs and prescription only medicines are stored securely. This could meant that unauthorised people can access these medicines. |
Gate to be installed at the entrance to the dispensary to ensure there is no unauthorised access. Counter area to be cleaned and tidied with any excess items removed. Counter to be manned to ensure no unauthorised access. All totes to be removed from the shop floor to ensure no trip hazards. Schedule 3 CDs and prescription only medicines to be stored securely at all times and not left in boxes on the shop floor. |
25/07/2022 | 10/08/2022 |
| 4.3 | The pharmacy does not store all of its medicines securely. And it has many date-expired medicines in stock, which could increase the chance of someone receiving medicine which is out of date. |
All totes containing prescriptions to be removed from the shop floor. All schedule 3 CDs and prescription only medicines to be stored securely and not left in boxes on the shop floor. Date checking to be recommenced and the schedule completed as per company policy. Full date check of the dispensary to be completed. |
25/07/2022 | 10/08/2022 |
Pharmacy inspections
Inspection reports and learning from inspections