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Pharmacy inspections

Inspection reports and learning from inspections

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Hollington Pharmacy (1036268)

Inspection outcome: Standards met

Last inspection: 14/08/2023

Pharmacy context

This is a community pharmacy in a largely residential area on the outskirts of a seaside town. The pharmacy provides NHS services such as dispensing and the New Medicine Service. And it delivers medicines to some people’s homes. It also provides supervised administration to people in substance misuse schemes. And supplies medication in multi-compartment compliance packs to some people who need this additional support. The pharmacy was previously a Lloyds pharmacy and was taken over by new owners at the end of 2022.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy appropriately manages the risks associated with its services. It largely keeps the records it needs to by law, and team members protect people’s personal information appropriately. People using the pharmacy can provide feedback and raise concerns. Staff know how to protect the welfare of vulnerable people. And they react appropriately when a mistake happens.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services effectively, and they do the right training for their roles. They feel comfortable about raising any concerns or making suggestions and have regular meetings. They do some ongoing learning to help keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The premises are safe, secure, and suitable for the services the pharmacy provides. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

The pharmacy manages and delivers its services safely and effectively. Team members take action to improve the accessibility of the pharmacy’s services. The pharmacy gets its stock from reputable suppliers and stores it properly. And it takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services. And it uses its equipment in a way which protects people’s personal information.

Pharmacy details

128 Battle Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards