Inspection outcome: Standards met
Last inspection: 21/05/2024
Pharmacy context
This health-centre community pharmacy is part of a family-run chain of independent pharmacies. Its main activity is dispensing NHS prescriptions which are largely generated by the surgery on the same site. It sells a range of medicines over the counter, offers seasonal flu vaccinations, and NHS Pharmacy First Service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services adequately. It has written procedures to help deliver its services safely and effectively. And it keeps all its records required by law. Members of the pharmacy team understand how they can help to protect vulnerable people and they keep people’s private information securely. However, the pharmacy does not always review mistakes that happen so it may be missing opportunities to learn and improve from these.
Principle 2. Staff
The pharmacy's staffing levels are just about enough to manage its current workload if all team members are present. However, there is limited contingency in the pharmacy to ensure the workload is managed effectively if staff are absent or transferred to other branches
Principle 3. Premises
The pharmacy’s premises are secure, and they are adequate for the services it provides. The pharmacy could do more to improve its overall organisation and tidiness.
Principle 4. Services, including medicines management
Overall, the pharmacy delivers its limited services adequately. It obtains its medicines from reputable sources. And it manages concerns about medicine recalls and safety alerts appropriately so that people get medicines and medical devices that are fit for purpose. Team members could do more to ensure people supplied with higher-risk medicines receive appropriate advice and care to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities to provide its services safely. And it maintains its facilities and equipment adequately.
Pharmacy details
Pharmacy Unit
Whitehouse Health Centre
Dorset Way
Milton Keynes
MK81EQ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |