Pharmacy context
This health-centre community pharmacy is part of a family-run chain of independent pharmacies. It dispenses prescriptions which are generated by the surgery on the same site. It sells a range of medicines over the counter and offers seasonal flu vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy does not adequately manage all the risks associated with its services. It does not keep all its records up to date and accurate or make records within the time required by law. So, these may not be dependable if they need to be referred to in the future. And the pharmacy may not be able to investigate any anomalies fully or promptly. However, the pharmacy keeps people’s confidential information securely and it has procedures to safeguard vulnerable people.
Principle 2. Staff
The pharmacy’s team members work well together but they are struggling to manage their workload effectively. The pharmacy team is not able to complete all its tasks, including record keeping and housekeeping, in a timely manner. There is a lack of oversight of how the pharmacy is running and limited support for the team members.
Principle 3. Premises
The pharmacy premises, in their current state, are not adequate for the provision of healthcare services. The dispensary is disorganised, untidy and cluttered and it does not support safe ways of working. This increases the risk of things going wrong.
Principle 4. Services, including medicines management
The pharmacy gets its medicines from reputable sources. And it has a process to manage safety alerts and recalls. But its records about these could be improved to show the actions its team members take in practice to provide assurances that people are provided with medicines that are fit for purpose. The pharmacy doesn't always store its medicines in an organised manner and some of its medicine storage is at full capacity, further limiting the pharmacy's ability to arrange medicines in an orderly way. This increases the chances of mistakes happening when supplying medicines to people.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs to provide its services adequately.
Pharmacy details
Pharmacy Unit
Whitehouse Health Centre
Dorset Way
Milton Keynes
MK81EQ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.