Hills Pharmacy (1093041)

Inspection summary findings

Principle 1. Governance

The pharmacy keeps the records it needs to by law, but its responsible pharmacist log is often incomplete or contains inaccuracies. This means, the pharmacy cannot always demonstrate who was responsible for the safe and effective running of the pharmacy at a set point in time. The pharmacy keeps people’s private information safe. But its procedures contain outdated information, so team members may not always work as effectively as they could. 

Principle 2. Staff

Pharmacy team members are suitably trained for the jobs that they do. They work well together in a busy environment. Team members feel comfortable raising concerns and providing feedback. But there are limited opportunities for ongoing learning and development. So, the pharmacy may not always be able to demonstrate how team members keep their knowledge and skills up to date. 

Principle 3. Premises

The pharmacy generally provides a suitable space for people to receive healthcare services. It has a consultation room to allow people to speak to team members in private. But some of the interior fixtures and fittings are dated, which detracts from the overall professional appearance.

Principle 4. Services, including medicines management

The pharmacy generally supplies medicines safely. It sources its medicines from reputable suppliers and team members complete some checks to help make sure that medicines are suitable for supply. But team members do not always record these checks. So, the pharmacy may not always be able to demonstrate that medicines are appropriately stored. And the team does not always identify people on high-risk medications so opportunities to provide further counselling may be missed.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. Team members use the equipment in a way that protects people’s privacy.