Hallmark Chemists (1037900)

Pharmacy context

This is a community pharmacy that is situated in a residential area of Birmingham. Most of its activity is dispensing NHS prescriptions and selling medicines over the counter. The pharmacy provides a substance misuse service and supplies medicines in multi‐compartment compliance packs to people who live in their own home. Other services that the pharmacy provides include delivering medicines to people's homes.

This was a reinspection following an inspection in May 2024 where the pharmacy did not meet Standards 1.1, 4.2, and 4.3. This reinspection focused on those Standards which had previously not been met. To meet these Standards, the pharmacist had completed training to be able to provide the 'Pharmacy First Service' safely.  Up-to-date standard operating procedures (SOPs) which had been read by staff had been introduced and a dispensing audit trail was in place to show who had dispensed and checked the medicines. Dispensing near misses were being reviewed. And the pharmacy had records to show that medicines that required cold storage were stored appropriately.