Inspection outcome: Standards not all met
Last inspection: 12/04/2022Improvement action plan
This is a busy pharmacy located on a main road close to the centre of town. The pharmacy dispenses NHS prescriptions and it sells a range of over-the-counter medicines. It supplies a large number of prescription medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. The pharmacy also has a private prescribing service which people can access from its website www.prescriptiondoctor.com. It is a pharmacist led prescribing service, so it is not regulated by the Care Quality Commission (CQC). The inspection was undertaken during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy does not consistently manage the risks associated with the prescribing service. This means people might be able to obtain medicines which are not always appropriate for their needs and could cause them harm. The pharmacy carries out audits of the prescribing practice, however, inconsistencies found in both the working practices and the quality of the service are not always effectively managed and addressed. The pharmacy manages its NHS services reasonably safely and it generally keeps the records required by law. But some pharmacy team members have not completed formal training on safeguarding, confidentiality and data protection, so they might not fully understand their role in safeguarding people and keeping people’s information safe.
Principle 2. Staff
The pharmacy team members have the appropriate qualifications for the jobs they do. They can provide feedback to their manager about the pharmacy and its services, and they feel reasonably well supported. But team members do not get regular ongoing training, so there may be gaps in their knowledge and skills.
Principle 3. Premises
The pharmacy generally provides a professional environment for people to receive healthcare services. It has a private consultation room that enables it to provide members of the public with the opportunity to receive services in private and have confidential conversations. The pharmacy's website uses wording that gives people the impression that they can choose a prescription only medicine before having an appropriate consultation with a prescriber, and it could mean they may not always receive the most suitable medicine for their needs. Information about the prescriber’s registration is missing and people may not have enough information to make an informed decision about their care.
Principle 4. Services, including medicines management
The pharmacy does not always make enough checks to ensure medicines obtained through the prescribing service are suitable for the people it supplies. It supplies some medicines which may not be appropriate to prescribe via a remote consultation based on a questionnaire, because they require physical examination, blood tests or monitoring. And the pharmacy often supplies prescription medicines without informing a person's regular doctor. This means their condition might not be properly monitored or followed up, and their use of medication may not be adequately controlled. The pharmacy offers a range of other traditional healthcare services, which are suitably managed, so people receive appropriate care. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply. But the pharmacy could improve the way it stores and manage some of its medicines.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.
34 Halliwell Road
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.