Pharmacy context
This is an independently owned community pharmacy in the centre of Hounslow. The pharmacy provides a core range of services including dispensing prescriptions. It has a selection of over-the-counter medicines and other pharmacy-related products for sale. And it can provide medicines in multi-compartment compliance packs for people who need them.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services. Team members respond appropriately when mistakes happen. And they take suitable action to prevent mistakes in the future. The pharmacy has insurance to cover its services. And its team knows how to protect the safety of vulnerable people. And it protects people’s confidential information properly. The pharmacy has written procedures in place to help ensure that its team members work safely. But it does not do enough to ensure that its procedures remain up to date. The pharmacy adequately completes all the records it needs to by law. But it is not thorough enough in ensuring that its records are up to date and accurate.
Principle 2. Staff
The pharmacy trains its team members suitably for the tasks they carry out. The pharmacy team manages its workload safely and effectively. And team members support one another well. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's services.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. And they are sufficiently secure. But some areas of the pharmacy are cluttered. And not all areas are sufficiently clean and tidy looking.
Principle 4. Services, including medicines management
The pharmacy does not do
enough to ensure that it keeps all its medicines for dispensing in appropriate
packaging. It also does not ensure that it stores them all properly. In general,
the pharmacy makes all the necessary checks to ensure that the pharmacy’s
medicines and devices are safe to use to protect people’s health and wellbeing.
But its checks are not sufficiently robust. The pharmacy generally makes
its services accessible for people. And it delivers its services safely and
effectively. The pharmacy team gets its medicines and medical devices from appropriate sources. And it disposes of them appropriately when it needs to.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. The team uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.