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Pharmacy inspections

Inspection reports and learning from inspections

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Crystal Pharmacy (1034945)

Inspection outcome: Standards met

Last inspection: 27/03/2025

Since January 2025 our inspection reports are more concise and accessible - find out more about the changes

Pharmacy context

This is an independently owned high street pharmacy in the centre of Hounslow. It provides a prescription dispensing service. And it supplies medicines in multi-compartment compliance packs to people who need them. The pharmacy has a selection of over‐the‐counter medicines and other pharmacy related products for sale. And it provides the NHS Pharmacy First service.

This was a reinspection of the pharmacy following an inspection in August 2024 where the pharmacy was found to be not meeting standards 1.3 and 4.3 but was meeting the other standards. This reinspection focused on those standards which had previously not been met. Following the last inspection, the pharmacy had implemented new standard operating procedures and it had improved its procedures for managing medicines. 

Inspection summary findings

Principle 1. Governance

Standards met

Principle 2. Staff

Standards met

Principle 4. Services, including medicines management

Standards met

Pharmacy details

39 High Street
HOUNSLOW
TW31RH
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards