Inspection outcome: Standards met
Last inspection: 03/03/2022
Pharmacy context
This is a pharmacy on a main road on the outskirts of Motherwell. It provides the usual services under the Scottish Pharmacy First scheme. These include the minor ailments service and provision of treatments using health board Patient Group Directions (PGDs). The pharmacy dispenses medicines into multi-compartment compliance packs for some people to help them take their medicines safely. And the pharmacy also supports people on supervised medicines. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy team members generally identify and manage the risks to the services they provide. And they mostly have up-to-date written procedures to follow. Team members effectively protect the privacy and confidentiality of people’s information. And they are aware of how to help protect children and vulnerable adults from harm. They ordinarily record errors they make, and the pharmacy has a monthly review to identify corrective actions. However, this process could be more consistent with more comprehensive improvement actions.
Principle 2. Staff
The pharmacy has enough suitably trained team members to safely provide the services it offers. All team members have appropriate qualifications. They mostly feel comfortable raising concerns if they need to. The pharmacy provides ongoing ad hoc training. But does not always fully support team members in their ongoing development by providing resources during the working day for training.
Principle 3. Premises
The pharmacy premises are clean and spacious. And the dispensary is tidy and well ordered. The pharmacy has a consultation room that it can use so that people can have private conversations with the pharmacist. And the pharmacy protects the premises against unauthorised entry.
Principle 4. Services, including medicines management
The pharmacy has robust arrangements for dealing with medicine recalls. The pharmacy team members employ a range of safe working techniques and use a bar coding system to support accuracy checks. They store medicines in a way that ensures they are suitably labelled and packaged. The pharmacy has sufficient materials to help support people taking higher-risk medicines.
Principle 5. Equipment and facilities
The pharmacy has sufficient equipment for the services it offers. And it keeps such equipment well maintained to provide accurate measurement.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |