Pharmacy context
This city centre community pharmacy is situated on a busy main road. It is open extended hours late into the evening, seven days a week. The pharmacy mainly prepares NHS prescription medicines. It provides other NHS services including emergency hormonal contraceptive (EHC), substance misuse treatment, Pharmacy First, urgent medication supply and palliative care. The pharmacy also supplies medicines in response to private prescriptions and over-the-counter treatment for erectile dysfunction.
Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
The pharmacy largely keeps the records in line with requirements, but its responsible pharmacist records are illegible or incomplete, so it is not always possible to identify who is responsible for the services it provides. The pharmacy team has written instructions to help make sure it provides safe services. But it cannot always demonstrate how its team reviews mistakes that occur, so they may miss some learning opportunities. Pharmacy team members have a basic understanding of their role in securing people's confidential information, and they demonstrate how to support vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide safe and effective services. The pharmacist works with a medicine counter assistant and dispenser most of the time, which helps alleviate service demand pressure during busier periods. Team members work well together.
Principle 3. Premises
The premises are generally clean and tidy, and it provides a suitable environment for delivering the pharmacy’s services. A separate area is available exclusively for the substance misuse treatment service, which provides privacy for clients.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers, and the team makes some checks to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy team has the equipment and facilities that it needs for the services provided. The equipment is appropriately maintained, and it is designed to protect privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.