Pharmacy context
The pharmacy is in a mainly residential area in north west London. It provides most of its services online so people generally can't visit its premises. The pharmacy was previously inspected on 22 May 2023 and various shortcomings were identified, including inadequately managing the risks involved in providing its services, failing to monitor how safe those services were and having insufficient safeguards in place when prescribing some medicines. As a result, conditions were placed on the pharmacy's premises registration, protecting the public by preventing it from offering a prescribing service. In addition, a separate action was also taken against the owner and former superintendent pharmacist, resulting in him being suspended from the register and a new superintendent (SI) being appointed. This inspection was undertaken to follow up that previous inspection and verify the actions taken by the pharmacy to meet our standards. Its services are limited due to the conditions placed on the premises and the then superintendent pharmacist being suspended from the register.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
The pharmacy’s staffing level is sufficient for the limited service available. The pharmacist is undertaking some appropriate training to help maintain his knowledge and skills.
Principle 3. Premises
The website is misleading in places because the wording does not fully reflect the restrictions in place on the premises and on the pharmacist. And some information is incorrect. But overall, the pharmacy's premises are clean, bright and secure.
Principle 4. Services, including medicines management
The pharmacy is providing limited services due to conditions placed on the premises. People with different needs can access the pharmacy and its services. And they can purchase medicines from associated pharmacies through the pharmacy’s website. The pharmacy obtains its medicines from reputable sources. And it generally stores them at the right temperature so it can be sure they are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.