| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.1 | The pharmacy does not routinely assess or manage the risks to patient safety from its services. For instance, the SOPs do not underpin all professional services, there is a lack of prescribing policies and a mechanism to share information with the person's usual doctor, supply of high-risk medicines such as Phenergan liquid. |
I have attended a prescribing course 2 days after my inspection to brush up on my prescribing skills and that same company have a software called Jelly which abides by all NHS guidelines and GDPR. The software will allow us to record patients notes, make a diagnosis and also communicate information to the patients GP. We have already subscribed to this service (I have sent proof of this) |
02/08/2022 | 16/09/2022 |
| 1.2 | The quality of services is not monitored. For instance there are no arrangements to learn from things that go wrong including use of audits, complaints, patient safety incidents and near misses. |
We have recently added a complaints procedure on our website which we did not have before (This is at the bottom of the page on our home page). We will start doing a near miss log for any errors that are to be made so we can learn from this (template for near miss is from the RPSGB). |
02/08/2022 | 16/09/2022 |
| 1.6 | Records are not maintained of the consultation, treatment prescribed, follow up and clinical information which should be shared with the usual healthcare professional or doctor. |
As mentioned above we have now made a subscription with ‘Jelly’ a software that allows us to record all patient information. |
02/08/2022 | 16/09/2022 |
| 2.2 | The pharmacist has limited qualifications, and has not undertaken sufficient additional training for his clinical role and some of the specialist services provided. |
As mentioned above and I have sent proof of CPD for the attendance of a course 2 days after our inspection which covered all the aspects which I am to prescribe for. |
02/08/2022 | 16/09/2022 |
| 3.1 | The pharmacy does not display enough up-to-date and accurate information on its website. And people can select prescription only medicine prior to an appropriate consultation. |
Currently people can select medicines before the questionnaire but it also forces the patient at the end of the questionnaire to reselect the medicine. However we are also in the process of changing this so that patient is not able to select a medicine at all until they complete the questionnaire. |
02/08/2022 | 16/09/2022 |
| 4.2 | The pharmacist does not keep satisfactory records of consultations or share information with the person’s usual doctor. The pharmacy does not have appropriate safeguards in place to prescribe some categories of medicines. |
We only have proof of the questionnaire currently but as mentioned above we now also have the ‘Jelly’ software where we will record all information relevant to the patient. As part of that software we also have a hotline where we send our questionnaire to ******** medical centre which is a GP practice run by pharmacists (they have someone on call all the time) where they will electronically furnish a prescription and also be there for any advice should we need it |
02/08/2022 | 16/09/2022 |
Pharmacy inspections
Inspection reports and learning from inspections