Inspection outcome: Standards met
Last inspection: 14/08/2024
Pharmacy context
This is an independent retail pharmacy located in central London close to Baker Street station. People who visit the pharmacy usually live or work locally, and some of its customers are tourists. The pharmacy dispenses private and NHS prescriptions, and it sells some over-the-counter medicines and other merchandise. The pharmacy also provides the NHS Pharmacy First service, and it has a private travel clinic.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services. It protects people’s personal information, and the team members know how to support vulnerable people. The pharmacy has made progress since the last inspection and its record keeping has improved. But it could do more to make sure its team members learn from mistakes, and that they read and understand the procedures relevant to their roles, so they always know what is expected of them.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members receive the basic training needed for their roles. But the pharmacy does not have a structured approach to training to ensure team members complete training in a timely manner, and to help support their ongoing development.
Principle 3. Premises
The pharmacy’s environment is suitable for the services it provides. It has consultation rooms, so people can receive services and speak to the pharmacist in private.
Principle 4. Services, including medicines management
The pharmacy has made improvements to the way that it operates. It generally sources, manages and supplies medicines safely. But it doesn’t always have the correct documentation and protocols in place so it can clearly demonstrate that supplies of medicines are appropriate and legal.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. Equipment is suitably maintained, and used in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |