Inspection outcome: Standards met
Last inspection: 11/01/2024
Pharmacy context
This is a community pharmacy in the town of Annan in the south-west of Scotland. Its main activity is dispensing NHS prescriptions. It provides some people with their medicines in multi-compartment compliance packs to help them take their medicines correctly. And it provides a medicines delivery service for people in their homes. The pharmacy had recently changed ownership.
Inspection summary findings
Principle 1. Governance
The pharmacy’s written procedures help manage risk so its team members can provide services safely. Team members record errors made during the dispensing process so they can learn from them. They keep records required by law and keep people’s private information secure. They know how to respond effectively to concerns for people accessing the pharmacy’s services.
Principle 2. Staff
The pharmacy has suitably skilled and qualified team members to help manage the workload. Team members support each other with ongoing learning. There is an open and honest culture amongst the team. And they know how to suitably respond to repeated requests for medicines liable to misuse.
Principle 3. Premises
The pharmacy premises are suitable for the services it provides. And team members ensure the dispensary remains clean, especially during an ongoing refit. The pharmacy has a suitable consultation room where people can have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy manages the delivery of its services safely and effectively. Team members carry out checks to ensure that medicines remain fit for supply and know how to respond to alerts that medicines might not be suitable to supply. They provide people with the necessary information to take their medicines safely and effectively. And they source their medicines from licensed wholesalers.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |