Inspection outcome: Standards met
Last inspection: 11/01/2024
Pharmacy context
This was a community pharmacy in a town of mixed demographic including a farming and rural community, dispensing around 7000 NHS items per month and a small quantity of private dispensing. Around 80% of dispensing came from collection service prescriptions. The pharmacy was not open at weekends.
The NHS items included supply to around 85 patients in MDS trays.
Pharmaceutical services were provided for 1 care homes, totalling around 51 beds.
Other NHS services provided were the standard Scottish pharmacy contract services – CMS, eMAS, smoking cessation and the gluten free food prescribing service for 8 patients.
Services provided under PGDs were unscheduled care, smoking cessation, emergency hormonal contraception and chloramphenicol ophthalmic products.
A substance misuse service was provided to 3 supervised and 1 ‘takeaway’ methadone clients.
Other services included blood pressure measurement and diabetes testing,
There was a consultation room.
Inspection summary findings
Principle 1. Governance
The pharmacy’s written procedures help manage risk so its team members can provide services safely. Team members record errors made during the dispensing process so they can learn from them. They keep records required by law and keep people’s private information secure. They know how to respond effectively to concerns for people accessing the pharmacy’s services.
Principle 2. Staff
The pharmacy has suitably skilled and qualified team members to help manage the workload. Team members support each other with ongoing learning. There is an open and honest culture amongst the team. And they know how to suitably respond to repeated requests for medicines liable to misuse.
Principle 3. Premises
The pharmacy premises are suitable for the services it provides. And team members ensure the dispensary remains clean, especially during an ongoing refit. The pharmacy has a suitable consultation room where people can have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy manages the delivery of its services safely and effectively. Team members carry out checks to ensure that medicines remain fit for supply and know how to respond to alerts that medicines might not be suitable to supply. They provide people with the necessary information to take their medicines safely and effectively. And they source their medicines from licensed wholesalers.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |