| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 2.2 | Not all team members do the right training for their role. And team members do not always receive support to help them complete their training in a timely manner. Team members are not fully aware about the additional guidance about valproate-containing medicines. |
All colleagues to be enrolled onto the appropriate training course. Colleagues are to have 30minutes training time per week documented in their working rota.
All colleagues to re-read SOP HRM05 – Supply of Valproate and complete a new Record of Competence. This is to be assessed and signed off by a LloydsPharmacy employed Pharmacist. |
29/06/2023 | 23/06/2023 |
| 4.3 | The pharmacy team does not use robust systems to prevent people receiving date-expired medicines. |
All colleagues to be trained on dispensary date checking processes as per company policy, including the use of short date stickers. Full dispensary / OTC date checking to be completed, including full clean / tidy to be completed.
|
29/06/2023 | 23/06/2023 |
| 4.4 | The pharmacy team cannot demonstrate that it acts appropriately in response to drug alerts and recalls. |
All colleagues to be trained on how to access the company Hub portal and complete outstanding drug recalls / alerts. Rota to be drawn up to ensure that the Hub is accessed once per day as a minimum. RM to monitor the Hub activity and completion of recalls and alerts each week. |
29/06/2023 | 23/06/2023 |
Pharmacy inspections
Inspection reports and learning from inspections