| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 2.1 | Pharmacy team members are in-training and often work under significant pressure to try and manage the dispensing workload. They do not have the time or skills to complete all other required tasks. And they do not always receive the support they need to complete their qualification training. |
LloydsPharmacy registered professional to support one day per week to support with the training of pharmacy colleagues in addition to RP support Swap of inexperienced colleagues with experienced colleague in another LloydsPharmacy to support with training Experienced Pharmacy Manager to support weekly to ensure managerial tasks are maintained All colleagues to be given protected learning time for completion of their HCP within 6 months of date of enrolment All colleagues to be given protected learning time to support with ongoing training Staff to be trained on SaferCare process and on the near miss process. All near misses to be recorded in full and in a timely manner. SaferCare to be completed weekly as per company process. |
06/09/2022 | 06/09/2022 |
| 4.3 | The pharmacy does not have the necessary safeguards to adequately manage its medicines. And team members do not have all the skills they need. They do not routinely check the expiry dates of medicines and there are out-of-date medicines on the shelves. And they do not have the skills to adequately monitor the fridge temperature. |
The entire Pharmacy stock, including the stock room area, to be date checked. All short-dated stock will be highlighted, and out-of-date/obsolete medication disposed of in an appropriate manner Date checking matrix to be completed accordingly and then to be maintained Dispensary fridge stock to be written off and disposed of in an appropriate manner due to temperature monitoring not being complete. Dispensary fridge stock to be re-ordered then organised ensuring all high-risk insulin items are clearly separated and all packaging is facing one uniform direction Staff members to be trained on fridge temperature monitoring and this must be recorded on all days the pharmacy is open |
06/09/2022 | 06/09/2022 |
Pharmacy inspections
Inspection reports and learning from inspections