Inspection outcome: Standards met
Last inspection: 09/05/2024
Pharmacy context
This pharmacy is located within a parade of shops in South East London. The pharmacy mainly dispenses NHS prescriptions. And it provides the Pharmacy First Service. It also provides medication in multi‐compartment compliance packs to people who live in their own homes and need help managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. And it largely keeps the records it needs to by law, so it can show that supplies are made safely and legally. Team members generally respond appropriately when mistakes happen during the dispensing process. People who use the pharmacy can provide feedback. And team members are provided with some training about safeguarding to help ensure that incidents are dealt with appropriately.
Principle 2. Staff
The pharmacy has just enough staff to manage its workload. Team members are enrolled onto relevant accredited training and provided with time to complete this. And they feel comfortable about raising concerns.
Principle 3. Premises
The premises are suitable for the services offered and they are kept secure. There is a room where people can have private conversations with a team member. But the pharmacy could do more to ensure that it keeps all areas tidy and free from potential tripping hazards.
Principle 4. Services, including medicines management
People can access the pharmacy’s services. The pharmacy generally provides its services in a safe way. It orders its medicines from reputable sources and largely manages them properly. But it does not routinely highlight prescriptions for higher-risk medicines, so it may be missing out on opportunities to provide additional counselling. And it does not always maintain clear audit trails for its multi-compartment compliance pack service. This may mean it cannot keep track of when people’s packs are due.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |