Pharmacy context
This pharmacy is located
within a parade of shops in South East London. The pharmacy dispenses both NHS
and private prescriptions. And it provides the New Medicine Service. It also
provides medication in multi-compartment compliance packs to people who live in
their own homes and need help managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy does not keep accurate records of mistakes that occur during the dispensing process. And the information to explain what has happened is missing. So, pharmacy team members may miss out on opportunities to learn from these mistakes and improve the processes they follow. The pharmacy does not always keep the records it is required to by law. And it often does not keep accurate or up-to-date records which may make it harder to rely on this information in the future. People's information is not adequately protected when pharmacy team members provide services. But they understand how they can help to protect vulnerable people.
Principle 2. Staff
The pharmacy’s team members
are on training courses to help them with their roles and responsibilities and
support is available to them. And the pharmacy has just enough staff to manage the
services it provides. But the pharmacy doesn’t always manage to keep on top of
other housekeeping tasks.
Principle 3. Premises
Overall, the premises are
untidy, disorganised, and cluttered. There is very little space in the
dispensary area to work safely and there are tripping hazards which pose a risk
to the pharmacy team members. The pharmacy has a consultation room, but it is
not used because the room is disorganised and extremely cluttered, making it
difficult to enter safely.
Principle 4. Services, including medicines management
The pharmacy gets its
medicines from licensed sources, but it doesn’t always store its medicines appropriately to prevent
unauthorised access. It doesn’t always separate expired stock from in-date
stock. And it doesn’t keep a complete record of when it date checks its stock. This
could increase the chance of medicines which are not fit for purpose being
supplied to people. The pharmacy doesn’t always follow its written processes when
it provides services to people. So, its team members may not be following best
practice. However, the pharmacy supports people who require help taking their
medicines by supplying multi-compartment compliance packs.
Principle 5. Equipment and facilities
The pharmacy has the
necessary equipment and facilities it needs to provide the services it offers.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.