| Standard not met | Reason | Action being taken by the Pharmacy | By when | Notification By Pharmacy Improvements Made |
|---|---|---|---|---|
| 1.2 | The pharmacy does not adequately record and review mistakes that are made during the dispensing process. And it does not keep sufficient information related to these mistakes to learn from them. This means it may miss opportunities to improve processes to reduce the risk of similar mistakes happening again. |
Mistakes to be fully recorded and reviewed. Record the errors that occur. Note all circumstances pertaining to the mistake (eg time, interruptions, final checks) And review them to learn and avoid these circumstances. |
08/12/2023 | 13/12/2023 |
| 1.6 | The pharmacy's recording keeping for its controlled drugs is poor. And it does not always have these records available. It does not always make complete records about the private prescriptions it dispenses. |
Full CD record keeping to be maintained. All CD records to be kept available. Regular CD balance checks to be recorded. Complete records of private prescriptions to be made as per requirements. Copies of private CD prescriptions to be kept. |
08/12/2023 | 13/12/2023 |
| 1.7 | The pharmacy does not always adequately protect people’s information when providing its services. Pharmacy services are offered in the dispensing area which means access to confidential information is not always restricted. |
Customers’ access to dispensing area to be stopped. Consultation room to be completely tidied up and decluttered and made available for discussion with customers. |
08/12/2023 | 06/12/2023 |
| 3.1 | The pharmacy is disorganised and untidy. There is not enough storage space and items left on the floor create a tripping hazard. The consultation room is extremely untidy and not accessible. |
The dispensary to be reorganised and tidied up. New shelves to be put in. The consultation room to be tidied up and made accessible. |
08/12/2023 | 06/12/2023 |
| 4.3 | The pharmacy does not always store its medicines securely. And it does not keep adequate records of temperature checks to confirm appropriate storage conditions are met. Medicines are not always safeguarded from unauthorised access. |
Secure storage of medicines to be maintained. No unauthorised access to medicines will be allowed. Full temperature checks to be kept and fully recorded. |
08/12/2023 | 13/12/2023 |
Pharmacy inspections
Inspection reports and learning from inspections