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Pharmacy inspections

Inspection reports and learning from inspections

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Zen Healthcare (9012125)

Inspection outcome: Standards met

Last inspection: 23/10/2025

Since January 2025 our inspection reports are more concise and accessible - find out more about the changes

Pharmacy context

​The pharmacy is on a busy high street in Hampstead in northwest London. It dispenses private prescriptions, provides health advice and sells medicines over the counter. The pharmacy doesn't dispense NHS prescriptions or provide NHS services. The pharmacy provides a private service for flu vaccinations and it delivers prescriptions to people. 
This was a re-inspection following an inspection in February 2025 where the pharmacy did not meet Standard 2.2. This re-inspection focused on the standard which had previously not been met. The pharmacy has since made sure that its staff have been registered on appropriate training courses.

Inspection summary findings

Principle 2. Staff

Standards met

Pharmacy details

57-61 Heath Street
London
NW36UG
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards