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Pharmacy inspections

Inspection reports and learning from inspections

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Zen Healthcare (9012125)

Inspection outcome: Standards not all met

Last inspection: 18/02/2025

Since January 2025 our inspection reports are more concise and accessible - find out more about the changes

Improvement action plan

 

Pharmacy context

The pharmacy is on a busy high street in Hampstead in northwest London. It dispenses private prescriptions, provides health advice and sells medicines over the counter. The pharmacy provides a private service for flu vaccinations and it delivers prescriptions to people. It does not have an NHS contract so it cannot dispense NHS prescriptions or provide NHS services.

This was the first routine inspection of the pharmacy since it was registered in May 2023.


Inspection summary findings

Principle 1. Governance

Standards met

Principle 2. Staff

Standards not all met

Principle 3. Premises

Standards met

Principle 4. Services, including medicines management

Standards met

Principle 5. Equipment and facilities

Standards met

Pharmacy details

57-61 Heath Street
London
NW36UG
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.