www. ukpharmacylive .com/co.uk (1104286)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks to make sure its services are safe, and it completes all the records that it needs to by law. Members of the pharmacy team are clear about their roles and responsibilities, and they understand how they can help to protect the welfare of vulnerable people. The pharmacy largely keeps people’s private information safe. But team members do not always dispose of confidential material properly, which may increase the chance of people’s personal information being disclosed.

Principle 2. Staff

The pharmacy has enough staff to manage its workload. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance. But the pharmacy does not have a structured approach to training and development. This could mean team members sometimes delay developing the skills they need for their roles, and their knowledge might not always be up to date.

Principle 3. Premises

Overall, the pharmacy provides a suitable environment for the provision of healthcare services. The pharmacy’s website has useful information about the pharmacy and its services.

Principle 4. Services, including medicines management

The pharmacy’s services are reasonably well managed and easy for people to access. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.