William Murray Pharmacy (1042005)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks to its services. It has a set of written procedures which it reviews. The team members generally follow these to manage the risks associated with its services. The pharmacy maintains the pharmacy records it must by law. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. The pharmacy has reviewed the process for dealing with complaints and the team members are aware of this. And they act to ensure any complaints or concerns are suitably dealt with. The pharmacy team members respond appropriately when mistakes happen during the dispensing process. They discuss what happened. And they share learning to reduce the risks of error in the future. But the pharmacy does not formally document the review process. So, they may be missing out on identifying trends and may be losing some learning opportunities to prevent similar mistakes from occurring. 

Principle 2. Staff

The pharmacy has suitable systems in place to make sure it has enough staff with the right skills to provide its services. It reviews the staffing levels and provides extra pharmacist help when required. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have. The pharmacy provides access to ongoing training. But this is done on an ad-hoc basis and doesn’t have a structure. Training undertaken is not always recorded. So, team members may miss opportunities to review and complete learning relevant to their role.

Principle 3. Premises

The pharmacy's premises are of a suitable size for the services it provides. And people can have private conversations with the team in the consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice. The pharmacy team members dispense medicines into multi-compartment compliance packs to help people remember to take them correctly. The pharmacy gets its medicines from reputable suppliers. And it generally manages its medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.