Wickersley Pharmacy (1107968)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy identifies and manages the risks for the services it provides. It keeps people’s confidential information secure. And it generally keeps the records it must by law. Pharmacy team members know how to respond to feedback they receive about the pharmacy. They understand how to recognise, and report concerns to help keep vulnerable people safe from harm. And they take some opportunities to share learning following mistakes they make during the dispensing process.

Principle 2. Staff

Pharmacy team members have the knowledge and skills required to provide the pharmacy's services effectively. They work together well, and they engage in conversations to support them in managing patient safety. Team members complete some ongoing learning to support them in working safely. And those in training roles are appropriately supervised when conducting tasks.

Principle 3. Premises

Clutter within the pharmacy compromises workflow and is causing health and safety hazards for team members. And the pharmacy doesn't do enough to suitably maintain all aspects of its security. The premises are adequately clean and people accessing the pharmacy can speak to a team member in a private consultation room. 

Principle 4. Services, including medicines management

The pharmacy does not store all of its medicines safely and securely. And it does not make effective checks to ensure all medicines are stored in a suitable environment and remain safe to supply to people. The pharmacy obtains its medicines from reputable sources. And its services are accessible to people.

Principle 5. Equipment and facilities

The pharmacy has the equipment it requires to support the delivery of its services. And its team members use the equipment in a way which protects people’s privacy.