Inspection outcome: Standards met
Last inspection: 10/10/2024
Pharmacy context
This is a community pharmacy in the centre of the town of Whitehaven, Cumbria. The pharmacy provides an extended hours service. Its main services include dispensing NHS and private prescriptions and selling over-the-counter medicines. The pharmacy provides services such as the NHS hypertension case-finding service, the NHS Pharmacy First service, COVID and ‘flu vaccinations. It supplies some people with their medicines in multi-compartment compliance packs and delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its team members with a set of instructions to support them in safely providing its services. The team makes improvements to the way it works to reduce the risk of mistakes being made within the dispensing process. The pharmacy keeps most of the records it needs to by law and has systems in place to keep people’s confidential information safe. Team members are suitably equipped to support the safeguarding of vulnerable adults and children.
Principle 2. Staff
The pharmacy employs a skilled team to help safely manage its workload. Team members enrolled in training courses are supported with protected training time to help them learn effectively. The team work well together and is supported to provide feedback to improve the way the pharmacy operates.
Principle 3. Premises
The pharmacy premises is suitable for the services provided. It is kept clean and secured from unauthorised access. It has facilities for people to have confidential conversations about their health with the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy team safely manage the delivery of the pharmacy’s services. The pharmacy makes its services suitably accessible to people. It sources, stores, and manages its medicines correctly, and the team carries out regular checks to ensure medicines are fit for purpose before supply to people.
Principle 5. Equipment and facilities
Pharmacy team members have access to appropriate equipment for the services they provide. Team members use the equipment in a way that protects people’s private information.
Pharmacy details
Unit 1 Lowther Buildings
Lowther Street
WHITEHAVEN
CA287DG
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |