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Pharmacy inspections

Inspection reports and learning from inspections

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Wellcare Pharmacy (1101446)

Inspection outcome: Standards not all met

Last inspection: 07/06/2023

Improvement action plan

 

Pharmacy context

The pharmacy is in a residential area in Rastrick. Pharmacy team members dispense NHS prescriptions and sell a range of over-the-counter medicines. They provide medicines to people in multi-compartment compliance packs to help them take their medicines safely. And they deliver medicines to people’s homes.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy doesn’t adequately identify and manage all the risks associated with its services. It has not sustained the improvements to its ways of working following feedback at previous inspections. It does not have written procedures to help pharmacy team members manage some of these risks. And pharmacy team members do not always follow the procedures that are available. Team members rarely discuss the errors they make in the dispensing process, and they do not record or analyse their mistakes. So, they may miss opportunities to learn and make improvements. The pharmacy keeps the records required by law, but not all its records are accurately maintained. Pharmacy team members suitably manage people’s confidentiality. And they generally understand how to protect vulnerable adults and children.

Principle 2. Staff

Standards not all met

Some pharmacy team members are not properly trained or undergoing training appropriate for their role. And they are carrying out activities which they are not appropriately qualified or trained to do. Pharmacy team members complete training ad hoc as they do not have time to undertake training during the working day. And they do not regularly reflect on their own performance or mistakes. So, they may not be keeping their knowledge and skills up to date and may miss chances to learn and improve.

Principle 3. Premises

Standards not all met

The pharmacy does not provide a suitable working environment. Some areas where team members prepare prescriptions, and the stairs and passageways are cluttered and untidy. And pharmacy team members do not use the limited space available in the most efficient way to help make sure they are working safely. The pharmacy has consultation rooms. But these rooms are used for storage which means team members cannot use them to have private conversations with people. The retail area and exterior are generally professional in appearance. 

Principle 4. Services, including medicines management

Standards not all met

The pharmacy does not manage its multi-compartment compliance pack dispensing service safely. And it does not routinely provide people receiving compliance packs with patient information leaflets to help them take their medicines safely. The pharmacy does not always store its medicines in an organised manner and manage them appropriately. And it does not have a robust process for checking the expiry date on medicines, so there is a risk that it may provide people with out-of-date medicines. The pharmacy can be easily accessed by most people, and it generally manages its other services safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the necessary equipment available for the services it provides. It manages and uses its equipment in ways that protect people’s confidentiality. 

Pharmacy details

2 Castle Avenue
BRIGHOUSE
HD63HT
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.