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Pharmacy inspections

Inspection reports and learning from inspections

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Wellcare Pharmacy (1101446)

Inspection outcome: Standards met

Last inspection: 26/08/2021

Pharmacy context

The pharmacy is in a residential area in Rastrick. Pharmacy team members dispense NHS prescriptions and sell a range of over-the-counter medicines. They provide medicines to people in multi-compartment compliance packs to help them take their medicines safely. And they deliver medicines to people’s homes. The pharmacy provides a substance misuse service, which includes supervised consumption and needle exchange. This inspection was undertaken during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has relevant procedures to identify and manage risks to its services. But these procedures are not always fully documented. So, there may be confusion about how best to complete tasks. It protects people’s confidential information. And it keeps the records it must by law. Pharmacy team members know how to help safeguard the welfare of children and vulnerable adults. They regularly record and discuss mistakes that happen when dispensing. And they make changes to help reduce the risks.

Principle 2. Staff

Standards met

Pharmacy team members have, or are working towards, the right qualifications and skills for their roles and the services they provide. They regularly complete training. And they learn from the pharmacist and each other to keep their knowledge and skills up to date. Pharmacy team members feel comfortable making suggestions. And the pharmacy responds by making changes to help improve its services.

Principle 3. Premises

Standards met

The pharmacy is generally clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are mostly accessible to people, including people using wheelchairs. The pharmacy has systems in place to help provide its services safely and effectively. It sources its medicines appropriately. And it mostly stores and manages its medicines properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment available, which it maintains as required. And it manages and uses the equipment in ways that protect people’s confidentiality.

Pharmacy details

2 Castle Avenue

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards