Well (1084087)

Inspection summary findings

Principle 1. Governance

The pharmacy's team members are struggling to manage the pharmacy's workload. But otherwise, the pharmacy generally identifies and manages risks to patient safety. It mostly keeps the records it needs to by law up to date. And it advertises how people can provide feedback about its services. The pharmacy protects people's confidential information appropriately. Its team members understand how to recognise and report safeguarding concerns to help protect vulnerable people. But due to staffing pressures they do not always have the time to engage in reporting and shared learning following mistakes made during the dispensing process.

Principle 2. Staff

The pharmacy team is struggling to keep up with its workload due to staff turnover and absence. There are times when its contingency arrangements do not adequately cover team members leave. This heightens workload pressure and impacts on risk management. And it leaves little time for the team to carry out processes designed to share learning and reduce risk. Pharmacy team members engage in some conversations at work, and they feel able to provide feedback. They undertake appropriate learning relevant to their roles.

Principle 3. Premises

The pharmacy premises are disorganised. The placement of baskets on the dispensary floor represents a tripping hazard. And the untidy workbenches increase the risk a dispensing mistake being made. The premises are secure and people using the pharmacy can speak to a team member in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. And its team members provide people with relevant information about their medicines to help them take them safely. The pharmacy obtains its medicines from reputable sources. And it stores its medicines securely. But the pharmacy team is struggling to keep up to date with key house keeping tasks designed to ensure medicines are stored orderly and are safe and fit to supply. This could increase the chance of a mistake occurring. 

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. And its team members act with care by using the equipment in a way which protects people’s confidentiality.