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Pharmacy inspections

Inspection reports and learning from inspections

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Well (1038559)

Inspection outcome: Standards met

Last inspection: 21/08/2020

Pharmacy context

This is a busy community pharmacy located in the heart of the town centre. Most people who use the pharmacy are from the local area. The pharmacy dispenses prescriptions and sells a range of over the counter (OTC) medicines as well as other health and beauty items. The pharmacy supplies medicines to two local care homes and provides medications in multi‐compartment compliance aid packs to help people take their medicines at the right time. It offers additional services including a substance misuse treatment service and flu vaccinations, during the relevant season. The inspection was completed during the Covid-19 pandemic. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies and manages the risks associated with its services. It maintains the records it needs to by law and it keeps people’s private information safe. Pharmacy team members are clear about their responsibilities. They follow written procedures to help make sure they complete tasks safely, and they understand how to raise concerns to protect the wellbeing of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage the workload and its team members can provide feedback and raise concerns. Pharmacy team members complete training for the jobs they do. They get feedback on their development and have access to ongoing training to help them learn and improve.

Principle 3. Premises

Standards met

The pharmacy is clean and provides a suitable and secure environment for people to receive healthcare services. It has a consultation room to enable it to provide members of the public with access to an area for private conversations.

Principle 4. Services, including medicines management

Standards met

Pharmacy services are well managed and safely delivered so that people receive appropriate care. The pharmacy sources and stores medicines appropriately and team members carry out regular checks to help make sure that medicines are fit for supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services. Team members store and use equipment in a way that protects people’s privacy.

Pharmacy details

1 Union Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards