Well (1033309)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages risks with its services. It mostly maintains the records it needs to by law and it correctly secures people's private information. The pharmacy is adequately equipped to help safeguard vulnerable people. Team members record and report details of some of the mistakes they make while dispensing. But the team doesn’t always show learning from the mistakes to help improve patient safety.

Principle 2. Staff

The pharmacy's team members have the necessary qualifications and skills to provide the pharmacy's services. The pharmacy generally manages the workload. And it mostly has adequate procedures in place to help the team manage the workload in the event of unplanned staff absence. The team understands the process to raise concerns and can also raise them anonymously.

Principle 3. Premises

The pharmacy keeps its premises clean, adequately maintained, and secure. The pharmacy has a sound‐proofed room where people can have private conversations with the pharmacy’s team members. 

Principle 4. Services, including medicines management

The pharmacy provides services which supports people's needs and it makes these services accessible for people. The pharmacy generally manages these services well. It sources its medicines from reputable sources and the team appropriately manages medicine safety alerts. But there is evidence the team doesn’t always correctly follow the pharmacy’s process for checking expiry dates of medicines. And this increases the risk of supplying out-of-date medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. And it uses its equipment appropriately to protect people's confidentiality.