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Pharmacy inspections

Inspection reports and learning from inspections

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Well (1033309)

Inspection outcome: Standards met

Last inspection: 13/04/2022

Pharmacy context

This is a community pharmacy next to a health centre in the town of Burnley, Lancashire. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It delivers medicines for some people to their homes and provides some people with their medicines in multi-compartment compliance packs. The inspection was completed during the COVID-19 pandemic. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies and manages risks with its services. It mostly maintains the records it needs to by law and it correctly secures people's private information. The pharmacy is adequately equipped to help safeguard vulnerable people. Team members record and report details of some of the mistakes they make while dispensing. But the team doesn’t always show learning from the mistakes to help improve patient safety.

Principle 2. Staff

Standards met

The pharmacy's team members have the necessary qualifications and skills to provide the pharmacy's services. The pharmacy generally manages the workload. And it mostly has adequate procedures in place to help the team manage the workload in the event of unplanned staff absence. The team understands the process to raise concerns and can also raise them anonymously.

Principle 3. Premises

Standards met

The pharmacy keeps its premises clean, adequately maintained, and secure. The pharmacy has a sound‐proofed room where people can have private conversations with the pharmacy’s team members. 

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services which supports people's needs and it makes these services accessible for people. The pharmacy generally manages these services well. It sources its medicines from reputable sources and the team appropriately manages medicine safety alerts. But there is evidence the team doesn’t always correctly follow the pharmacy’s process for checking expiry dates of medicines. And this increases the risk of supplying out-of-date medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services. And it uses its equipment appropriately to protect people's confidentiality.

Pharmacy details

4 Browhead Road
BURNLEY
BB103BF
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards