Inspection outcome: Standards met
Last inspection: 13/08/2020
Pharmacy context
A community pharmacy located within a parade of shops in a residential area of Milton Keynes. It sells a range of over-the-counter medicines and dispenses prescriptions. It offers Medicines Use Reviews (MURs), New Medicine Service (NMS) checks and a prescription delivery service. It supplies medicines in multi-compartment compliance packs to people who need assistance in managing their medications. It also provides winter flu vaccinations and has a small number of people who receive instalment supplies for substance misuse treatment. This inspection took place during the coronavirus (COVID-19) pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to help ensure its services are delivered safely and effectively. Members of the pharmacy team take actions to help minimise mistakes in the dispensing process. The pharmacy keeps the records it needs to by law and has written procedures about keeping people’s private information safe. And members of the public can express their views about the quality of services provided by the pharmacy.
Principle 2. Staff
Members of the pharmacy team work well together and can manage their current workload effectively. And they have access to training resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy generally provides a professional environment for people to receive healthcare. But the overall tidiness in the dispensary could be improved.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services and these are generally well managed. The pharmacy sources, stores and manages medicines safely, to ensure that all the medicines it supplies to people are fit for purpose. The pharmacy could do more to make sure that people get all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide its services safely. It maintains its equipment and facilities adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |