Pharmacy context
This community pharmacy is situated on a major high street in the Ward End area of Birmingham. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of services including the NHS Pharmacy First service and seasonal flu vaccinations. The pharmacy supplies medicines in multi-compartment compliance packs to some people to help them take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy team do not keep all of the necessary records for the responsible pharmacist, private prescriptions, unlicensed specials, and controlled drugs. So they are missing important information which is required by law and helps towards providing safe pharmacy services. The pharmacy does not adequately protect people's information. Its team members share NHS smartcards which may result in unauthorised access, and do not have an effective method to destroy its confidential waste. And members of the team are unable to demonstrate how they identify improvements following mistakes.
Principle 2. Staff
The pharmacy has enough team members to manage the workload safely. And they complete the necessary training for their role. But ongoing learning is not routinely provided, so learning needs may not always be identified or addressed.
Principle 3. Premises
The pharmacy premises are generally suitable for the services provided. A consultation room is available for people to have a private conversation with a member of the team.
Principle 4. Services, including medicines management
The pharmacy does not always store fridge medicines in a monitored fridge to ensure they are stored at the correct temperature. And some liquid medicines do not have details about when they had been opened. So the team cannot be sure if they remain fit for purpose. The pharmacy team do not always know when they are handing out higher-risk medicines. So they might not always be able to check that the medicines are still suitable, or give people advice about taking them.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they keep the equipment clean in a manner expected of a healthcare setting.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.