Ward End Pharmacy (1099287) - Improvement action plan

The pharmacy team do not keep all of the necessary records for the responsible pharmacist, private prescriptions, unlicensed specials, and controlled drugs.

The RP log has been brought up to date. All pharmacists have been reminded of signing in when they assume duties of the RP.
The pharmacy team have had training on entering prescriber details onto the computer records and the pharmacists have been reminded to check this information before checking the prescription to hand out.
We have updated all unlicensed specials records. All dispenser staff have been trained on how to record the relevant information. A single staff has been given the responsibility to double check that this information is complete on a regular basis.
The pharmacists have been reminded on their responsibility on recording all information regarding CDs receipts, dispensing and pt returns. One of the regular pharmacists has been assigned duty to do weekly checks on the CD register.

The pharmacy does not always store fridge medicines in a monitored fridge to ensure they are stored at the correct temperature. And some liquid medicines do not have details about when they had been opened. So the team cannot be sure if they remain fit for purpose.

The fridge that was originally for food items has now been labelled as such and includes a notice not to store medication in it.
All medicines requiring refrigeration have been placed in the temperature-controlled fridges.
All opened bottles with no opening dates have been destroyed via doop. All staff have been reminded to record the opening date on all medicines when they are opened and follow storage instructions appropriately.