Vantage Chemist (9012091)

Inspection summary findings

Principle 1. Governance

The pharmacy does not effectively identify and manage all the risks associated with its services. The pharmacy cannot satisfactorily show that it has written instructions in place to guide its team members on how to carry out their tasks safely and effectively. Nor can it satisfactorily show that it is maintaining some of its records, in accordance with the law or best practice. But team members understand their role in protecting the welfare of vulnerable. The pharmacy has suitable insurance to protect people if things go wrong. And members of the pharmacy team deal with their mistakes responsibly. But they are not always documenting and reviewing all the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team understand their roles and responsibilities well. But the pharmacy does not provide them with many resources or ongoing training in a structured way once they have completed their mandatory training. This could affect how well they adapt to change or keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy’s premises provide a secure and suitable environment for people to receive healthcare services from. The pharmacy has a separate space where confidential conversations and services can take place. And the premises are suitably clean.

Principle 4. Services, including medicines management

The pharmacy cannot always show that it stores medicines in a safe and effective way. Although the pharmacy makes some checks to ensure that it does not supply medicines beyond their expiry date, the team has not maintained any records about this. The pharmacy cannot show that temperature sensitive medicines are stored appropriately. And they are not making many checks to help people with higher-risk medicines take their medicines safely. But the pharmacy obtains its medicines from reputable suppliers and suitably supplies people with their medicines inside multi-compartment compliance packs.

Principle 5. Equipment and facilities

Some of the pharmacy’s equipment is not secure enough to store medicines which require additional controls. But the pharmacy has an appropriate range of equipment available to provide its services. And team members keep the equipment suitably clean.