Twilight Pharmacy (9011280)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks adequately. It keeps people’s private information safe and maintains the records it needs to by law. But records are not always clear, so the pharmacy may not easily be able to show what has happened. Pharmacy team members understand their roles and they know how to raise concerns to protect the wellbeing of vulnerable people.

Principle 2. Staff

Pharmacy team members are appropriately trained for the work that they do. They feel comfortable to provide feedback on the pharmacy's services and they have access to some ongoing learning and development. But this is not always structured, so the pharmacy may not always be able to show how learning needs are identified and addressed.

Principle 3. Premises

The pharmacy is clean, tidy and well presented. It provides a suitable environment for the provision of healthcare services. And it has a consultation room which team members use to speak to people in private.

Principle 4. Services, including medicines management

The pharmacy sources and stores its medicines appropriately and team members complete some checks to help make sure that medicines are fit for supply. The pharmacy’s services are accessible and generally well organised. But the pharmacy could do more to help make sure that people using compliance aid packs have all of the information they need to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. Team members use the equipment in a way that protects people’s privacy.