The Pharmacist - Warwick Road (1087638)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably manages the risks associated with the services it provides to people. It generally maintains the records it needs to by law and keeps people’s private information safe. The team members openly discuss and share details of any mistakes made while dispensing so they can learn from each other and prevent similar mistakes from happening again. They understand when and how they can escalate any concerns they may have to help protect the wellbeing of vulnerable people.

Principle 2. Staff

The pharmacy has enough team members to manage the workload effectively. And they support each other well. They have access to training materials to help them keep their knowledge and skills refreshed. But they don’t always get time to use the materials due to the pressures of the dispensing workload. They know how to provide feedback about the pharmacy and raise a professional concern if necessary.

Principle 3. Premises

The pharmacy is kept secure and is well maintained. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members. The pharmacy is generally clean and tidy but the consultation room could present a more professional image.

Principle 4. Services, including medicines management

The services provided by the pharmacy are made accessible to people and are suitably managed. The team members keep records and audit trails of tasks associated with its services to help them manage and resolve any queries effectively. The pharmacy sources and stores its medicines appropriately and team members carry out some checks to help make sure they are fit for supply.

Principle 5. Equipment and facilities

The pharmacy’s equipment is clean and suitable for the services it provides. The pharmacy uses its equipment appropriately to protect people's confidentiality.