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Pharmacy inspections

Inspection reports and learning from inspections

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The Independent Pharmacy (9011543)

Inspection outcome: Standards met

Last inspection: 21/04/2023

Pharmacy context

This is a pharmacy that offers its services to people only through its website. It is a distance selling pharmacy and provides an online doctor service for which people can seek treatment for a range of conditions. People cannot visit the pharmacy in person and all medicines are delivered. The pharmacy is located on an industrial estate on the outskirts of Bristol. The pharmacy delivers medicines throughout the United Kingdom. The pharmacy also dispenses NHS prescriptions, dispenses private prescriptions, and sells medicines through its website. The pharmacy is also registered with the Care Quality Commission (CQC) and the Medicines and Healthcare products Regulatory Agency (MHRA).

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has satisfactory written procedures to help make sure the team works safely. Pharmacy team members have procedures in place to record and review mistakes when they happen. They use this information and learning to avoid future mistakes. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers and staff for their views and uses this to help improve services. It manages and protects people’s confidential information, and it tells people how their private information will be used. The pharmacy has appropriate insurance to protect people when things do go wrong.

Principle 2. Staff

Standards met

The pharmacy's team members have the appropriate skills, qualifications and training to deliver services safely and effectively. The pharmacy team members work well together. They are comfortable about providing feedback and raising concerns and are involved in improving pharmacy services.

Principle 3. Premises

Standards met

The pharmacy provides an adequate environment to deliver it services from. Its premises are clean and secure. And the websites it uses meet the GPhC’s guidance.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible, effectively managed and delivered safely. The pharmacy has working practices that are safe and effective. The pharmacy obtains, stores, and manages medicines safely and ensures that all of the medicines it supplies are fit for purpose. The pharmacy team takes appropriate action where a medicine is not fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has access to the appropriate equipment and facilities needed to provide the services it offers. These are used in a way that helps protect patient confidentiality and dignity.

Pharmacy details

Unit 19-20
Bonville Business Centre
Bonville Road
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards