The Independent Pharmacy (9011543) - Improvement action plan

The pharmacy's website is laid out in such a way that it gives the impression people can choose a prescription only medicine before having an appropriate consultation. It also has a search facility which allows people to search for, and find, prescription only medicines.

As discussed over the phone, our consultations are currently product-specific in our system, we would need to rebuild our entire consultation engine to make them condition-specific and for the same reason as above, we would need to re-write all the consultations we currently ask patients to complete.
This is our proposed time frame to make the changes and ensure that all the necessary steps to continue to be safe and effective have taken place and meet the standard 3.

Start date: 28/09/22 (due to Scott annual leave)

• Planning & professional advice (2
weeks)
• Wireframing (1 week)
• Design (2 weeks)
• Prototyping & testing (2 weeks)
• Feedback and plan amendments
(1 week)
• Development (8 weeks)
• Testing, feedback & clinical
Validation (3 weeks)

Expected completion: 08/02/23