Pharmacy context
The pharmacy is in a
business park in Skipton. It dispenses a small range of unlicensed topical medicines
following a private online consultation. People access the service to help
treat hair loss via its website www.densehairexperts.com. The pharmacy does not have
a contract to provide NHS services and people do not access the pharmacy
premises directly.
Inspection summary findings
Principle 1. Governance
The pharmacy does not properly assess or manage all the risks of providing its private services to people. And it does not have adequate written procedures for these services. It does not actively review and monitor the quality of its services to ensure it provides them safely. The pharmacy keeps people’s private information secure and team members generally understand how to help protect vulnerable people accessing services.
Principle 2. Staff
Pharmacy team members have the right qualifications for their roles and the services they provide. They complete some training ad-hoc to keep their knowledge up to date. Pharmacy team members feel comfortable discussing ideas and raising concerns.
Principle 3. Premises
The pharmacy's website appears transactional and is organised in a way which means there is a risk people may not always receive the most appropriate treatment. It does not inform people about the unlicensed nature of the medicines it supplies. And it makes unproven claims about these medicines. It does not make it clear to people about who is prescribing their medicines. The pharmacy's premises is clean, secure, and properly maintained. And it provides a suitable space for its services.
Principle 4. Services, including medicines management
The pharmacy does not have adequate safeguards to ensure people receive medicines which are suitable for them. And pharmacy team members do not keep or have easy access to records to make effective clinical assessments. The pharmacy's dispensing labels are missing key information and are not legally valid. And the pharmacy does not label all stock containers appropriately. The pharmacy's services are generally accessible to people. And team members make adequate checks of medicines to make sure they are in date and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available for the services it provides. It manages and uses its equipment in ways that protect people’s confidentiality.
Pharmacy details
Unit 6
Acorn Business Park
Airedale Business Centre
Skipton
BD232UE
United Kingdom
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.