Inspection outcome: Standards not all met
Last inspection: 09/01/2025
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Improvement action plan
Pharmacy context
This family‐owned distance selling pharmacy is in an office building in Nottingham. It provides private prescribing and dispensing services to people through its website www.thefamilychemist.co.uk. It also sells a small range of medicines and devices through its website. The prescriptions for its services are issued by two Pharmacist Independent Prescribers (PIPs). The pharmacy does not offer any NHS funded services and its premises are not accessible to members of the public.
This was a full inspection of the pharmacy following the move into new premises and following information received by the GPhC. The previous inspection in June 2023 highlighted that records of the consultation process were not always complete, and this may make it more difficult to monitor people's treatment and answer queries about prescribing decisions. And that although the pharmacy had a wide-ranging risk assessment it needed to be updated to include all of the conditions offered on the website.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
Principle 3. Premises
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.