Inspection outcome: Standards met
Last inspection: 29/04/2021
Pharmacy context
The pharmacy is located on a parade of shops on a main road in a largely residential area. The people who use the pharmacy are mainly older people. The pharmacy receives the majority of its prescriptions electronically. It provides a range of services, including the New Medicine Service and seasonal influenza vaccinations. And it supplies medications in multi‐compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. The inspection took place during the Covid-19 pandemic. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. Team members understand their role in protecting vulnerable people. They record and review their mistakes so that they can learn and make the services safer. The pharmacy generally protects people’s personal information well. But it could do more to make sure that this information is sufficiently protected at all times.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. The team members can take professional decisions to ensure people taking medicines are safe. They are provided with some ongoing training and they are able to raise concerns about the pharmacy.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. People with a range of needs can access the pharmacy’s services. And the pharmacy dispenses medicines into multi-compartment compliance packs safely. It highlights prescriptions for higher-risk medicines, so that there is an opportunity to speak with people when they collect these medicines. The pharmacy gets its medicines from reputable suppliers and largely stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |