Inspection outcome: Standards met
Last inspection: 28/11/2023
Pharmacy context
This community pharmacy is located inside a medical centre in a residential area of Tipton, West Midlands. It is open extended hours over seven days and most of the people who use the pharmacy are from the local area. The pharmacy dispenses prescriptions, and it supplies a number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. It also offers blood pressure monitoring and a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages risks. Team members follow written procedures to help make sure they work effectively. They understand how to keep people’s private information safe, and they record their mistakes to help them learn and improve. The pharmacy maintains the records it needs to by law.
Principle 2. Staff
The pharmacy team members are trained for the jobs that they do. They have an open dialogue with the pharmacist and they feel comfortable raising concerns and providing feedback. But team members have limited access to ongoing learning and development opportunities, so the pharmacy may not always be able to show how team members keep their knowledge up to date. And the pharmacy has some difficulty in recruiting permanent team members which sometimes creates a more pressurised working environment.
Principle 3. Premises
The pharmacy is small and compact. Some of the interior fixtures and fittings appear dated which detracts from the overall professional appearance. The pharmacy has a consultation room which can be used by people to who want to have a confidential conversation with pharmacy team members.
Principle 4. Services, including medicines management
Pharmacy services are generally accessible and suitably managed, so that people receive appropriate care. The pharmacy sources its medicines from licensed suppliers and team members complete some checks to help make sure that medicines are stored, managed and supplied appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services and equipment is generally suitably maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |