Super Care Pharmacy (1031241)

Inspection summary findings

Principle 1. Governance

To help manage risks in the pharmacy's services, team members record mistakes they make and try and prevent similar events happening again. And they protect people’s confidential information appropriately. People can feedback or make complaints about the pharmacy’s services. And the pharmacy has appropriate indemnity insurance in place to protect people. Team members have a written set of procedures to follow but the pharmacy doesn't keep a clear record about which procedures its team members have read and understood. This could make it harder for the pharmacy to be sure that its team members are aware of and are following safe ways of working.

Principle 2. Staff

The pharmacy has enough staff to carry out its services safely. And staff have completed training relevant to their roles. Team members feel comfortable about raising concerns or giving feedback about the pharmacy. And they do some on-going training to try and keep their knowledge up to date.

Principle 3. Premises

The pharmacy is kept secure from unauthorised access. And it is generally in an adequate state of repair. It has a consultation room so people can have a conversation in private if needed.

Principle 4. Services, including medicines management

The pharmacy makes its services accessible to people. And it provides its services safely. The pharmacy obtains its medicines from licensed wholesalers and stores them appropriately. It responds to safety alerts and recalls helping to ensure medicines are safe to supply. Team members do not always highlight higher-risk medicines so they may make miss opportunities to provide further advice to people receiving these medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. Team members maintain the equipment, so it is safe to use. And they use it in a way that protects people’s privacy.