Inspection outcome: Standards met
Last inspection: 06/05/2021
Pharmacy context
This community pharmacy is situated in a suburban residential area, serving the local population. It mainly prepares NHS prescription medicines and it manages some people's repeat prescriptions. A large number of people also receive their medicines in multi‐compartment weekly compliance packs to help make sure they take them safely and the pharmacy offers a home delivery service. This inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services. It provides the pharmacy team with written instructions to help make sure it provides safe services. The team usually records and reviews its mistakes so that it can learn from them. Pharmacy team members understand their role in securing people's confidential information, and they know how to protect and support vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide safe services and the team members work well together. Staff members complete relevant training on time, so they have the right qualifications for their roles. But qualified staff members do not have access to a structured ongoing training programme, so their skills and knowledge may not always be up to date.
Principle 3. Premises
The premises are clean, secure and spacious enough for the pharmacy's services. It has a private consultation room, so members of the public can have confidential conversations and maintain their privacy.
Principle 4. Services, including medicines management
The pharmacy's working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers and the team makes some checks to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to provide its services effectively, which it properly maintains. And it has the facilities to secure people's information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |