Inspection outcome: Standards met
Last inspection: 17/09/2020
Pharmacy context
This is a community pharmacy on a town high street. It dispenses NHS prescriptions including supplying medicines in multi‐compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines delivery service. It also provides substance misuse services, a smoking cessation service and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use and supplies a range of over‐the‐counter medicines. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for the pharmacy’s services to ensure they provide them safely. The pharmacy keeps all the records that it needs to by law and keeps people’s private information safe. Team members know who to contact if they have concerns about vulnerable people. They record mistakes to learn from them, but don’t review these regularly to identify common themes. So, they could be missing some learning opportunities.
Principle 2. Staff
The pharmacy has enough qualified team members to provide safe services. They can make decisions within their competence to help people. Inexperienced team members are supported and know how to raise concerns or seek guidance if required. The pharmacy does not set aside time for team members to continue their learning, so they may find it difficult to keep their knowledge up to date. Team members know how to raise concerns if they have any.
Principle 3. Premises
The premises are safe and clean and suitable for the pharmacy’s services. The pharmacy has suitable facilities for people to have
conversations with team members in private. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to access its services. It provides safe services. Team members support people by providing them with information and advice to help them use their medicines. And they provide extra written advice to people taking higher-risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. Team members know what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |