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Pharmacy inspections

Inspection reports and learning from inspections

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Star Pharmacy (1038168)

Inspection outcome: Standards not all met

Last inspection: 28/07/2021

Pharmacy context

This is an independently owned community pharmacy situated on a busy main road in the suburbs of Birmingham. It dispenses NHS and private prescriptions. And it sells a range of over-the-counter medicines. This was a targeted inspection in response to information received that the pharmacy was dispensing private prescriptions on behalf of EU Meds Ltd, an online prescribing service, which is based outside of the UK regulatory framework. This inspection was undertaken during the Covid-19 pandemic. And not all standards were inspected during this visit.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy does not identify and manage risks associated with working with an online prescribing service which is based outside of the UK regulatory framework. And it is unable to demonstrate that it has robust safeguards in place to ensure that the supplies of medicines through this route are clinically appropriate and do not pose a risk of harm to people. The pharmacy has not completed relevant risk assessments before working with the online prescribing service to provide assurances that its working practices are safe. And it does not have relevant standard operating procedures in place for the provision of this service. The pharmacy’s private prescription records are not all kept in line with requirements.

Principle 2. Staff

Standards met

Members of the pharmacy team work well together and can adequately manage the current workload in the pharmacy.

Principle 3. Premises

Standards met

The pharmacy is generally clean and tidy. And it provides a suitable environment for the provision of healthcare services.

Principle 4. Services, including medicines management

Standards not all met

The pharmacy does not always carry out enough checks to make sure that the medicines it supplies to people are safe and clinically appropriate. It cannot provide assurances whether the prescriptions it dispenses on behalf of an online prescribing service are meeting the legal requirements. And it cannot demonstrate that the online prescribing service shares information with a person’s GP to make sure their health and wellbeing is protected. Members of the pharmacy team cannot provide assurances that undelivered medicines are securely handled and disposed of safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the services it provides. And it maintains these appropriately.

Pharmacy details

295 Walsall Road
Perry Bar
BIRMINGHAM
B421TY
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.