Pharmacy context
This community pharmacy is
on a main road in the Perry Barr area of Birmingham. People who use the
pharmacy are from the local community and a home delivery service is available.
The pharmacy dispenses NHS prescriptions, and it provides some other NHS funded
and private services. The pharmacy team dispenses medicines into
multi-compartment compliance packs for people to help make sure they remember
to take them. Enforcement action has been taken against this pharmacy, which
remains in force at the time of this inspection, and there are restrictions on
the provision of some services. The enforcement action taken allows the
pharmacy to continue providing other services, which are not affected by the
restrictions imposed.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services to make sure people receive appropriate care. Members of the pharmacy team follow written procedures to make sure they work safely, and they complete tasks in the right way. They discuss their mistakes so that they can learn from them. And team members understand their role in protecting vulnerable people and they keep people’s personal information safe.
Principle 2. Staff
The pharmacy has enough team members to manage the workload and the services that it provides. The team members plan absences in advance, so the pharmacy has enough cover to provide the services. They work well together in a supportive environment, and they can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy is clean and tidy, and it provides a suitable environment for the delivery of healthcare services. It has consultation rooms, so that people can speak to the pharmacist in private when needed.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are easy for people to access. It manages its services and supplies medicines safely. But the pharmacy does not
routinely supply patient leaflets with compliance packs, which means people
might not have access to all the information they need about their medicines. The pharmacy obtains its medicines from licensed suppliers, and the team stores them securely and at the correct temperature, so they are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. The team uses this equipment in a way that keeps people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |