Inspection outcome: Standards met
Last inspection: 17/02/2020
Pharmacy context
This is a community pharmacy located on a high street. It is situated near a major crossroad through the town centre of Standish, north of Wigan. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over the counter medicines. It also provides a minor ailment service. The pharmacy supplies medicines in multi-compartment compliance aids for some people to help them take the medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy has written instructions to help make sure that members of staff work safely and effectively. But the instructions have not been reviewed for several years so some may be out of date. The pharmacy keeps most of the records it needs to by law. But members of the pharmacy team have not read or signed data protection policies or confidentiality agreements. So the company cannot provide assurance that staff always know how to protect people’s information. And they do not always make records of things that go wrong. So they may miss opportunities to learn from them and prevent the same mistakes happening again.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are properly trained for the jobs they do. But members of the pharmacy team rarely participate in ongoing training, so their knowledge may not always be up to date.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. But the pharmacy does not have a consultation room so it is unable to offer some services and private conversations may be difficult.
Principle 4. Services, including medicines management
The pharmacy's services are easy to access. It gets its medicines from recognised sources, stores them appropriately and carries out some checks to help make sure that they are in good condition. But members of the pharmacy team do not always know when they are handing out higher-risk medicines. So they might not always check that the medicines are still suitable, or give people advice about taking them.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |