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Pharmacy inspections

Inspection reports and learning from inspections

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Sovereign Pharmacy (1031800)

Inspection outcome: Standards met

Last inspection: 16/09/2020

Pharmacy context

This is a Healthy Living Pharmacy (HLP) in a residential area of Drayton in Portsmouth. It dispenses NHS and private prescriptions. And also sells a range of over‐the‐counter medicines and provides health advice. The pharmacy offers flu vaccinations in the autumn and winter seasons. And home deliveries for those who cannot get to the pharmacy themselves. It supplies some medicines in multicompartment compliance aids for those who may have difficulty managing their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides its services in a safe and effective manner. It has made significant improvements to the records it keeps and regularly checks that they are kept up to date. The pharmacy also makes regular checks to make sure that its procedures are being correctly followed. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately, including those associated with the coronavirus pandemic. They understand their role in protecting vulnerable people, and they keep people’s private information safe. It has appropriate insurance to protect people if things go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage its workload safely, and they work well together. The pharmacy provides its team members with appropriate resources for their ongoing training needs. Team members have a clear understanding of their roles and responsibilities. And they can make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

Standards met

The pharmacy’s premises provide a secure and professional environment for people to receive its services. The pharmacy keeps its premises satisfactorily maintained. It has a consultation room which it uses for some of its services and for sensitive conversations. It has made some sensible changes to its premises to make them safer for people to visit during the pandemic.

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services in a safe and effective manner. And people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that the medicines it supplies are fit for purpose. The team responds satisfactorily to drug alerts or product recalls so that people only get medicines or devices which are safe. Team members know how identify people supplied with high‐risk medicines so that they can give them extra information they may need to take their medicines safely. They keep appropriate records of most of the checks that they do make, and of the pharmacy's other services. This enables them to show what they have done if a query should arise in future.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for the range of services it provides. It uses its facilities and equipment appropriately to keep people's private information safe. It takes sensible precautions to help people use its facilities safely when accessing its services during the pandemic.

Pharmacy details

274 Havant Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards