Inspection outcome: Standards met
Last inspection: 25/07/2023
Pharmacy context
This is a Healthy Living Pharmacy (HLP) in a residential area of Drayton on the northern outskirts of Portsmouth. It dispenses NHS and private prescriptions. It also sells a range of over‐the‐counter medicines and provides health advice. The pharmacy offers flu vaccinations in the autumn and winter seasons. And home deliveries for those who cannot get to the pharmacy themselves.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its services in a safe and effective manner. It has up-to-date written instructions for its team members to follow so that they can provide their services safely. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They understand their role in protecting vulnerable people, and they keep people’s private information safe. The pharmacy generally keeps satisfactory records and has appropriate insurance to protect people if things go wrong.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely, and they work well together. The pharmacy provides its team members with enough time and appropriate resources for their ongoing training needs. Team members have a clear understanding of their roles and responsibilities. And they can make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The pharmacy’s premises provide a secure and professional environment for people to receive its services. The pharmacy keeps its premises clean and satisfactorily maintained. It has a suitable consultation room which it uses for some of its services and for sensitive conversations. The pharmacy is sufficiently secure when closed.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner. And people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that the medicines it supplies are fit for purpose. The team responds satisfactorily to drug alerts or product recalls so that people only get medicines or devices which are safe. Team members know how identify people supplied with high‐risk medicines so that they can give them extra information they may need to take their medicines safely. They keep appropriate records of most of the checks that they do make, and of the pharmacy's other services. This enables them to show what they have done if a query should arise in future.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the range of services it provides. It uses its facilities and equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |